Frequently Asked Questions
Below are common Frequently Asked Questions. If you have a specific question feel free to Contact us, use the live chat on whatsapp, email us at [email protected] or call us on 6681-727-05
Delivery
We use our mail and Whatsapp to send most of our BD orders.
Joss Automobile reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Our cut off point is 10pm, Monday to Friday. Any order placed after 10pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends except the order price exceed CFAF 250 000
At Joss Automobile, we always try our best to delivery your pruduct as soon as purchase is made. For the monent, we offer same day delivery on within the littoral and some parts of the southwest region.
Generally, it will take pproximately 2-4 working days; Super Saver 48 Hour Delivery; Premium Next Day. More on our Delivery Services.
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfill the delivery, there is an additional charge for these. Also, our courier company considers some surcharge postcodes ‘Out of area’. There is an additional charge for these also.
Please be aware that an email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a no-reply email address. To ensure emails reach you, add the domain jossauto.com to your safe senders list.
For the time being, we only offer home delivery service . You cannot collect your product at our store unit
we offer weekends delivery only to orders whose amount exceed fcfa 150000 . for purchase below that amount, we will deliver only on weekdays mondays to friday
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so we can inform you of the status of your order.
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Payment
At Joss Automobile, we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Firstly you need to know your vehicle information, this can be your vehicle registration number or your make, model, version and year.
Our comprehensive catalogue system will look for the car parts for your section.
Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to contact us
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Yes, we use SSL encryption to protect your details. Potentially sensitive information such as your name, address details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment. Beside, we wont ask your credit card information
Yes. You can use PayPal (contact us for more details) to pay for goods. We do not accept cheque for credit/debit cards.
you can also pay using MTN mobile money and Orange Money
We do not currently accept the following credit cards on www.jossauto.com.
In future, we will surely accepts Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.
Products
Enter your Vehicle information on the home page on the ‘Search Bar’ section or enter your vehicle details, and we we filter the parts for your vehicle.
We do try to give you as much information as possible on all of our products, however, if you require any additional information then please email, call or send us a Whatsapp message. they will try to provide you with all the information you require.
All our standard discs are sold individually (Some high performance discs are sold as a set of two). Our brake pads are sold as a front set or rear set, so purchasing one box will be enough for two discs.
Did you know manufacturers purposely fit more than one part to specific vehicles (even if we get the make, model, year and engine size!).
Alternatively feel free to contact us
Yes, we can supply these through a special order. To do this you must contact your local store to place a special order inquiry. Please find your nearest branch or contact with us.
Yes, we will do our best to order the part for you . Feel free to contact us on whatsapp to request your part.
Yes, simply call us or contact us on whatsapp. a team will be assigned to follow up with your order
Most our spark/glow plugs are sold individually, unless otherwise stated on the item description.
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, whatsapp or by phone number
You will receive an automated email to confirm your order has been received, and is being processed.
Refunds, Cancellation and Returns
For information on returning an item please Contact us
We do not offer refunds for products unless the products exceed fcfa 250000.
Once we receive your item(s) back, we will inspect and restock the goods. Once we have done this, Your outstanding refund is then processed back to your original payment method. This process typically takes 5-7 working days.
When returning your products please remember to include your original invoice, without this it may delay your refund.
At Joss automobile, we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item.
Please follow the following procedure: We would require an image to be emailed to us providing all damage caused.
Please email this to [email protected]. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in.
For More information on Returns & Refunds please contact us.
You wil pay for the return fee .
So before shopping on jossauto, make sure you look at the description well and check the pictures of the product ou are purchasing
If you are not happy about any service we offer or you have a general comment, feel free to write to to [email protected]
